Privacy Policy

D M J Trimmings Ltd ("we", "us" or "our") is a UK manufacturer of elastic and cord based at Ward Street, Wolverhampton, WV1 3LT, England. We are the data controller for the personal information covered by this policy.

This policy explains how we handle personal information when you visit dmjtrimmings.co.uk, contact us, or interact with us as a customer, supplier or business partner, in accordance with the UK GDPR and the Data Protection Act 2018.

• Identity and contact information: your name, company name, email address and telephone number.
• Enquiry information: messages, product specifications, sample requests and other details you provide through our enquiry form, by email or by telephone.
• Business transaction information: details needed for quotations, orders, delivery, invoicing and supplier relationships, where applicable.
• Technical information: website service providers may process your IP address, browser information and request logs to deliver and secure the website. This is separate from advertising or visitor-tracking analytics.

The enquiry form requires your name, email address and message so we can respond. Company and telephone details are optional. Please do not include sensitive personal information, such as medical details, in your enquiry.

• Responding to enquiries and sample requests: our legitimate interests in communicating with customers and business contacts and providing information about our products.
• Quotations and orders: taking steps at your request before entering a contract, or performing a contract with you. Where you act for a company, we rely on our legitimate interests in managing that business relationship for your contact details.
• Deliveries, invoicing and supplier relationships: performing a contract where applicable, or our legitimate interests in operating our manufacturing business.
• Financial records and legal obligations: complying with applicable accounting, tax and other legal requirements.
• Website security and reliability: our legitimate interests in protecting the website and preventing misuse.

When relying on legitimate interests, we consider the impact on your rights and freedoms. We do not use enquiry details for unrelated marketing without an appropriate lawful basis and compliance with applicable marketing rules.

When you submit the enquiry form, your details are saved in Lovable Cloud and an enquiry notification containing those details is emailed to sales@dmjtrimmings.co.uk. Our website, cloud and email service providers process this information to help us receive and respond to your request.

We do not use advertising or visitor-tracking analytics cookies. For information about essential cookies and similar technologies, please read our Cookie Policy.

The website loads fonts from Google Fonts. Your browser connects to Google's servers to retrieve them, which means Google receives connection information such as your IP address. You can read more in Google's Privacy Policy.

We do not sell your personal information. Where necessary, information may be shared with website hosting, cloud storage, IT and email providers; courier and freight services; professional advisers; and authorities where required by law.

We do not claim that all information is stored or processed only in the United Kingdom. Service providers may process information in other countries. Where a transfer falls under UK international-transfer rules, it must be covered by an applicable UK adequacy regulation or appropriate safeguards, such as an International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses, with any required assessments and additional measures.

You can contact us to ask about the arrangements applicable to your information and how to obtain details of relevant safeguards.

We use appropriate technical and organisational measures to protect personal information and limit access to those who need it for business purposes. No method of online transmission or storage is completely secure.

We retain information only for as long as needed for its purpose. For enquiries, this depends on whether the request remains active, whether follow-up is needed, and whether it develops into an order. For customer and supplier records, we consider the duration of the relationship, applicable accounting and tax requirements, and any need to establish, exercise or defend legal claims.

Information should be deleted or anonymised when it is no longer needed, subject to applicable legal obligations and the secure expiry of backups. Contact us if you would like details of the retention criteria applying to your records.

Depending on the circumstances, you have the right to:

• Request access to your personal information and a copy of it.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of your information where the legal conditions are met.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests, including on grounds relating to your particular situation. You may object to direct marketing at any time.
• Request data portability where processing is automated and based on your consent or a contract.
• Withdraw consent at any time where we rely on it, without affecting the lawfulness of earlier processing.

These rights are not absolute. Contact us using the details below to make a request. We may need to verify your identity. We normally respond within one month; the law allows extensions for complex or multiple requests, and we will explain any extension.

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

D M J Trimmings Ltd
Ward Street, Wolverhampton, WV1 3LT, England

Email: sales@dmjtrimmings.co.uk
Alternatively: info@dmjtrimmings.co.uk
Telephone: +44 7588 313100

You may complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint. You do not need to contact us first, although we welcome the opportunity to resolve your concerns.

We may update this policy when our practices or legal requirements change. The date at the top shows when it was last updated.